Privacy Policy

Data Controller Information

Velmorar is the data controller responsible for your personal data. Our contact details are:

• Company: Velmorar B.V.
• Registration Number: 91573926
• VAT Number: NL834760951B01
• Address: Hoofdstraat 212, 1075 KI Amsterdam, Netherlands
• Email: privacy@velmorar.world
• Phone: +31 20 118 6636

Data Collection

We collect personal data when you interact with our website or services. The data we collect includes:

• Contact Information: Name, email address, phone number, and postal address when you contact us or request quotes
• Project Information: Details about your renovation requirements, property information, and preferences
• Website Usage Data: IP address, browser type, pages visited, time spent on pages, and referral sources
• Communication Records: Records of our communications with you, including emails, phone calls, and meeting notes
• Technical Data: Device information, operating system, and website interaction data through cookies

We collect this information through various means including contact forms, email communications, phone calls, website analytics, and cookies. Data collection only occurs when you voluntarily provide information or visit our website.

How We Use Your Information

We use of your data is based on legitimate business interests and your consent where required. We use your personal information for the following purposes:

• To respond to your enquiries and provide renovation quotes and consultations
• To deliver our renovation services and manage project communications
• To maintain customer relationships and provide ongoing support
• To improve our website functionality and user experience
• To comply with legal obligations and maintain business records
• To send relevant information about our services (with your consent)
• To analyse website usage and improve our digital services

How we use your information is always proportionate to the purpose for which it was collected and in line with your reasonable expectations as our customer or website visitor.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Legitimate Interest: For business communications, service delivery, and website improvement
• Contract Performance: To fulfil our renovation service agreements with you
• Consent: For marketing communications and non-essential cookies (where applicable)
• Legal Obligation: To comply with accounting, tax, and other regulatory requirements

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data in the following limited circumstances:

• Service Providers: Trusted suppliers and subcontractors who assist with renovation projects
• Professional Advisors: Lawyers, accountants, and other professional service providers
• Legal Requirements: When required by law, court order, or regulatory authorities
• Business Protection: To protect our rights, property, or safety, or that of our customers

All third parties are contractually bound to protect your data and use it only for the specified purposes.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy. Our data retention periods are:

• Customer Records: 7 years after completion of services (for legal and tax purposes)
• Marketing Data: Until you withdraw consent or 3 years of inactivity
• Website Analytics: 26 months (Google Analytics default retention)
• Enquiry Data: 2 years for potential customers who do not proceed with services

Data retention periods may be extended if required for legal proceedings or regulatory investigations.

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right of Rectification: Correct inaccurate or incomplete data
• Right of Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for marketing or other consensual processing

Your rights may be subject to certain limitations under applicable law. To exercise any of these rights, please contact us using the details provided in the contact section below.

Cookies and Website Analytics

Our website uses cookies to improve functionality and analyse usage patterns. For detailed information about the cookies we use, please see our Cookie Policy.

We use Google Analytics to understand how visitors interact with our website. This helps us improve our services and user experience. You can opt out of analytics tracking through your cookie preferences.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Secure data transmission using SSL/TLS encryption
• Regular security assessments and updates
• Access controls and staff training on data protection
• Secure storage of physical and digital records
• Regular backups and disaster recovery procedures

International Data Transfers

Your personal data is primarily processed within the European Economic Area (EEA). If we need to transfer data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the European Commission.

Children's Privacy

Our services are not directed at children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Information

If you have questions about this Privacy Policy, wish to exercise your rights, or need to contact us about data protection matters, please reach out to us:

We will respond to your enquiry within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).